Refund policy

RETURNS & REFUNDS POLICY

We take pride in providing high-quality hair products. If you are not fully satisfied with your order, please review our policy below.

Returns
Returns must be requested within 3 days of receiving your order.

To be eligible for a return:

  • The hair must be unused and unaltered

  • All original packaging must be intact

  • The product must be in its original condition

All returned items will be subject to a quality inspection before any refund or exchange is approved.

Return Shipping
Customers are responsible for covering the cost of return shipping. We recommend using a tracked delivery service, as we are not responsible for lost return parcels.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed.

Please note:

  • Items that have been worn, installed, coloured, or altered will not be accepted

  • Shipping costs are non-refundable

Important Information
We reserve the right to refuse returns that do not meet the conditions listed above.